Shipping Policy
Thank you for choosing Spiroxia. Our Shipping Policy aims to provide clarity on the shipping process, delivery times, and related procedures to ensure a smooth and satisfactory experience for our customers.
Order Processing
Upon receiving your order, our team will process it promptly within 3-5 business days. During peak seasons or promotional periods, processing times may vary, but we strive to fulfill orders as quickly as possible.
Shipping Methods and Carriers
We offer various shipping options to accommodate your needs, including standard shipping, and insured shipping. The available shipping methods and carriers may vary depending on your location and the items in your order.
International Shipping
For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. Please check with your local customs office for more information on potential fees associated with importing goods.
Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We apologize for any inconvenience this may cause and appreciate your understanding.
Shipping Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete to avoid delays or misdelivery. Spiroxia is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address provided by the customer, an additional shipping charge of $11.95 will apply for reshipment. If the customer prefers a refund instead of reshipment, the same amount of $11.95 will be deducted from the refund to cover the return shipping costs incurred.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online.
Insured Shipping
For added peace of mind, we offer insured shipping for an additional fee of $9.95 per package. This service provides protection against loss, theft, or damage of your package during transit. Please refer to our Insured Shipping Policy for more information on coverage, claims process, and reimbursement.
If you have any questions, concerns, or require assistance regarding our Shipping Policy or your order, please do not hesitate to contact us at info@spiroxia.com. Our dedicated customer service team is here to help and ensure your satisfaction.
Thank you for choosing Spiroxia. We appreciate your business and look forward to serving you.